Objectives

The main objectives of the CAU are as follows:

• To protect consumers through enforcement of laws
• To educate consumers of their rights and responsibilities
• To settle disputes between traders and consumers by mutual agreement or in case  of deadlock through a court of justice
• To update existing laws to meet new challenges ahead

Activities

 Towards the fulfillment of these objectives, the CAU has the following main areas of activities:

• Consumer education through direct contacts with local people and with the media
• Handling of complaints reported by consumers  
• Ensuring that traders are complying with consumer legislations
• Conducting surveys and collecting data on the costing, stock, supply and              distribution of both controlled and non-controlled goods and making the  appropriate recommendations
• Preparing information pamphlets to disseminate information to the general  public
  
•  ​Collecting samples of steel bars, firecrackers and toys for submission to the ​ Mauritius Standards Bureau for testing
• Checking trade premises to ensure compliance
• Receiving and processing applications for the registration of warehouses

Strategy​

• Formulate policies and programmes and strengthen mechanisms for the development of a consumer policy including consumer protection and product safety
• Provision of appropriate, accurate and accessible information, eductaion and advice for consumers and businesses on consumer laws
• ​Protection of consumers through awareness campaigns on their rights and responsibilities
• Investigation of unsafe consumer products
• Enforcement of the Consumer Protection Act and other legislations concerning customers